Hospitality has changed…. and kids restaurants are the worst right now.

Ohhhh boy. Where do I even begin. I have so much anger and dissapointment inside of me at the moement that I’m affraid I will simply explode one day. Right in front of all the restaurant guests. I don’t remember when I was so stress at work.

People used to be nice you know.

When they were coming to eat to the restaurant – it was like – “I am a guest in somebodys place. So I will behave like I’m a guest. I will respect the rules of the establishment and beheave my best.” And Now……. “I’ making you a favour that I choose your restaurant over hundreds of others. So you better be extra nice, take the abuse and ideally gie me staff for free… If not I’m gonna make up a fake story or unload my frustration on some review website where other people will see me like a hero.

That’s pretty mch summarizes all the current guests attitude. You cannot talk to people any more. It’s near impossible. Almost everyone seems to be so self centred and “entitled” that normal treatmant of service staff does not exist anymore. Everyone wants everything now and in the way they want it. Doesn’t matter what’s on offer. Change it. Modify. Do everything to please me and keep me happy or I’m gonna unload ALL my frustrations on you. In the end you are in a service. so you’re here to serve – (BTW – that’s what I was recently told by one nasty 16th year old”) – just amazing

Yes. I do work in the restaurant. And lately it seems in the worst kind of a restaurant. CHILD ORIENTED restaurant.
Whoever works in the kids restaurants knows what I’m talking about. But it has been a nightmare. People just come over, bring their kids and expect that we will take care of them while they drink their Pinot Grigios and epensive cocktails. The thing is that we do not even have a play ground. so kids cannot safely play anywhere or be supervised by a at least semiproffesional for that matter.
So what happens? Kids end up runnig and screaming all over the restaurant for most of the days with parents not giving even half a f**k. Which is ridiculous. We are not a olay ground!!. We are a restaurant which just happends to be themed for children. We still carry trays full of hot food and hot beverages. I’m geniuinly surprised that no kid got hurt yet. I know this is only thanks to my staff who is extra vigilant.

And parents……. Where do I start on those……. Honestly I do not know why most of them even have kids. If they look after them at home in the same way as they do after them in the restaurant we are into horrible future. We will end up with spoiled brats who just scream for attention as all the parrents are to busy begging for attention themselves, constantly posting on Facebook, Instagram or even making “cute, short Tik Tok Videos” how great parents they are for taking their kids to this amazing restaurant.
Honestly it makes me vomit how fake and pretencius this is,

I’ll better stop as this short post will turn into a long rant about how sociaety is going down the drain.

P.S – Big kudos to the girls from Starbucks who posted her rant about all of this on Tik Tok 🙂 – keep strong girl.

Brain Explodes – Let’s Continue

I had been away from here for soooooo long that I’ve nearly forgotten about existance of my own blog.
It was supposed to be easy way to release overspill of my thoughts.
Lately I’ve been so busy that I was coming up with constant excuses not to write. I wanted to during the day and than after work….. puff. All energy gone….. couldn’t get myself to write.

Don’t get me wrong – I am not a writer. My profesion is so far from writiting anything (as you can probably see through my grammar :)) Writing is not essential to my day to day existance. Maybe that’s why it is so difficult to write.. 🤔 Who knows.

I think that in the end writing does help me release mental preasure so I will try to continiue.

So what had been bothering me lately???? …… In short – A LOT….. especially carrear wise.

I just managed to open succesfully huge restaurant project. We’ve been operating for over 6 weeks now. reviews are coming in – they not perfect but overall experiance is very positive. Considering the situation I managed to gather very good team of service staff. They all hard working and eager to learn. All procedures in the restaurant are falling slowly in to place, and yet……….. I’m extramely unhappy with the result…… or with the job itself. Hard to say.

It could be as well that I’mm tired of people. Oh and I’m so tired of people. All the guests coming in seem so spoiled. Thinking that they its their god given right to treat service staff like servants and the place like they own it.
Every second complaint it’s so baseless that this would have been unthinkable 20 years ago. On top of that all the threats of – “I will post bed review on all platforms” it’s been ridicolous. And owners all they care about is Facebook image, google reviews, tripadvisor……. that gives people to much power.
And to add to this I hate when Bosses interfere with bookings and seatings. Just learn to say bloody NO to the owners. grow some balls – if I’m telling you I don’t have tables it means – I do not have physical tables. I cannot just magically make another room with 20 more tables. I don’t care that those are the owner friends. No tables means – NO TABLES…. simple is that – telling me “make your mirracles you always manage” is not encuraging – rather opposite – it is very disrespectfull and to me it seems that you don’t believe and don’t trust me in running the business. It shows that “I know better even that I haven’t even been here for one shift during service.

All this brings me again to one HUGE Question – what should I do. – work wise I mean.
On this tiny dot of an Island there is so few opportunities that changing a carrear might be difficult. and anything I’m passionate bout it simply cannot work here or I don’t have enough money to start on it.

Will see. I’ve order digital note pad hoping that it will help me organize my life – I know – wishfull thinking – notepad will not organize my life- I need to do it myself. Maybe if I write it on the bottom of each of my daily note I will not forget…………


I got lost in work again

I don’t know why I keep doing this to myself.

I had such a good plans to keep my sanity and private life in order didn’t work out really.

Now with pre-opening of my latest project I barely sleep, don’t see my girlfriend at all. And motorcycle was abandoned long time ago.

Will see how it goes. If I won’t manage to sort myself out with this project by end of next week – reevaluation of priorities will be a must.

What a week…….. I better stop and have a glass of wine.

I am so happy it’s finally Sunday……

It was one of most difficult work weeks I had in years. Extramely intense and with ton of preasure.

Hotel is getting more and more busy with now having over 400 people in house, no experianced staff, 2 outlets operating to the limits and no one really to help it got its toe on me.

On top of that preparation for opening new franchise outlet reached its creatical phase and preasure just keeps mounting up. This week I dicovered that way kitchen is build is actuall very different from how it was designed and I’m not sure yet how are we gonna work around it.

But my biggest worry is that We are still missing a lot of contaiers with decorations, scenery, equipment. A lot is still missing and with arrival dates very, very close to the date when instalation team was suppose to get here.

Customs are not helping out either. Almost every container is stuck for days before they get their heads around what it contains and release it. I’m hoping we will manage to get it all together somehow.

Worst thing is that there is no one to help. Company is still working on Minimum teams. everyone is doing job of 2 or 3 people, recruitment is dissaster not only because there is no people but as well because HR is simply overloaded and she’s not managing at all.

In the middle of this I had my first COVID Vaccine shot and I lost almost 2 full days. First right after vaccine I felt sick and on a second day It was impossible to focus on anything. Exrtramely weird. Never felt like this.

At least uesterday I’ve managed to catch up finally a bit on a office work. Created few new procedures, wrote down SOP’s, maybe this week I can start focusing on trainign my supervisors. That will be a good change.

It will be a tough summer. that’s for sure. Still considering that 6 weeks ago I had only 2 staff memebers, no procedures, no one who understands F&B, no equipment and no plan – I wthink I’ve managed well.

Today’s Writing feels a bit like complate mess.
I better stop and get a glass of wine …….

Getting my work priorities right….

My wife got angry with me yesterday………. Like really angry. For something which I’ve never considered wrong or inappropriate. Now when I think about it I was wrong all a long, and it actually brought a work realisation a long the way.

Let me explain.

In all my previous jobs my main task was solving small issues. Constantly – and I mean constantly. Up to 30-40 issues a day. People would come to me or phone me with a problem and I would provide a solution. If not right there and then, within next 24hrs everything was sorted.
I had occasional bigger projects but those happened on occasion and rarely had proper time frame, and my on the spot problem solving never really interfered with long term outcome of bigger projects.

Until I changed jobs.

Now I’m in charge of two huge projects and I need to admit I’m struggling.
I was trying to figure it out for quite few weeks now why I constantly keep running out of time, my tasks and to do list keeps constantly growing and rarely shrinking to les than 15 items. I simply wasn’t able to keep up.

And than it hit me – actually my wife did 🙂

We were out having ice cream. My job kept calling 3 time within one ice cream eating time resulting in my ice cream melting. I kept apologising to my wife each time I answered but on the third time and half of the ice cream melted later she snapped:

“Why you just won’t tell them: “If it’s not important I’ll deal with it later!!!!!” and there it was…….
Bright like a sun!!!! This is my issue.

After we finished arguing we spoke and analysed way I work.
It seems that every time something new comes up I automatically put it on top of the list for solving it right away. Exactly the same as I was doing it in the past 4 years – Wrong.

New job is different – every task is almost like a small project and need to be treated as such. Often needing analysis, delegating and multiple tasks along the way before completion.


I didn’t adapt properly to the new environment and work requirements resulting in near failure and lots and lots of unnecessary stress.

Worse thing is that I just couldn’t see it until my ice cream melted and my wife pointed it out to me.

Bottom line – it’s good to have second opinion. Even if it seems that opinion is completely irrelevant to your job, your views and your experiance.
You can still consider it and look for something to adapt to your current situation.

So from now on we have a new rule, me and wife that is.

when I answer work call when at home or during private time she will ask me later – was this important? what was it about?

I will not get frustrated and instead I will summarise the call to which she will give me her view and opinion if in her eyes this was important enough to spend 10-20 min on a call. or it could have been postponed for later.
I’m hoping that having her opinion on those things will help me re-organize my priorities.

Consider this – 20 min it’s a lot of time If I do something similar like above mentioned call 10 times a day I’m loosing 2hrs of productive time during the day. this way instead of working 10hrs I am working 12hrs.

That is huge difference.

Any way.

Let’s stop this here.

I’ll try to put it in motion and will see what happens……….


Getting lost in workload – again……

For some reason since I came back home I have not had time to write even a single word for the blog.

It’s not like I didn’t had any ideas. Just never found time. Or in better words – never made time.

I got lost in work so much that again I was very close to turning my life upside down. All because I don’t know how to put brakes on myself. To stop and leave things for later.

When I came back from all those uselessq uarantines I was so behind with work that I ended up doing 80hr weeks for 3 weeks in a row as a effect, and not that anybody forced me to. It was all my own choosing. Effects? yes I caught up at work but nearly lost my girlfriend in the process -AGAIN -however I need to admit that she was more undarstanfing this time than before.

And I cannot blame her. We didn’t see each other for near 8 weeks and what I do when I’m back. I dissapear again – this time for work. Which is even worse as I’m often stressed and agitated and not easy to talk to.

So from this week I made a hard choice. I need to work on managing my work time better:

  • Day off is a must – and it must be undisturbed,
  • Need to find people to whom I can delegate more, so I don’t have to do everything myself
  • Find a way to relax during work. some quick stress relief will be amazing.
  • Organize work topics much better – reviews at the end of day
  • Time management !!!!!!!!!
  • Try to talk to people and make friends at work – this should help.

WIll see how this is works out. I have not reached boiling point at work yet but I have a feeling it’s approaching fast.

And said that it’s time for me to go to work 🙂 ………