Hospitality has changed…. and kids restaurants are the worst right now.

Ohhhh boy. Where do I even begin. I have so much anger and dissapointment inside of me at the moement that I’m affraid I will simply explode one day. Right in front of all the restaurant guests. I don’t remember when I was so stress at work.

People used to be nice you know.

When they were coming to eat to the restaurant – it was like – “I am a guest in somebodys place. So I will behave like I’m a guest. I will respect the rules of the establishment and beheave my best.” And Now……. “I’ making you a favour that I choose your restaurant over hundreds of others. So you better be extra nice, take the abuse and ideally gie me staff for free… If not I’m gonna make up a fake story or unload my frustration on some review website where other people will see me like a hero.

That’s pretty mch summarizes all the current guests attitude. You cannot talk to people any more. It’s near impossible. Almost everyone seems to be so self centred and “entitled” that normal treatmant of service staff does not exist anymore. Everyone wants everything now and in the way they want it. Doesn’t matter what’s on offer. Change it. Modify. Do everything to please me and keep me happy or I’m gonna unload ALL my frustrations on you. In the end you are in a service. so you’re here to serve – (BTW – that’s what I was recently told by one nasty 16th year old”) – just amazing

Yes. I do work in the restaurant. And lately it seems in the worst kind of a restaurant. CHILD ORIENTED restaurant.
Whoever works in the kids restaurants knows what I’m talking about. But it has been a nightmare. People just come over, bring their kids and expect that we will take care of them while they drink their Pinot Grigios and epensive cocktails. The thing is that we do not even have a play ground. so kids cannot safely play anywhere or be supervised by a at least semiproffesional for that matter.
So what happens? Kids end up runnig and screaming all over the restaurant for most of the days with parents not giving even half a f**k. Which is ridiculous. We are not a olay ground!!. We are a restaurant which just happends to be themed for children. We still carry trays full of hot food and hot beverages. I’m geniuinly surprised that no kid got hurt yet. I know this is only thanks to my staff who is extra vigilant.

And parents……. Where do I start on those……. Honestly I do not know why most of them even have kids. If they look after them at home in the same way as they do after them in the restaurant we are into horrible future. We will end up with spoiled brats who just scream for attention as all the parrents are to busy begging for attention themselves, constantly posting on Facebook, Instagram or even making “cute, short Tik Tok Videos” how great parents they are for taking their kids to this amazing restaurant.
Honestly it makes me vomit how fake and pretencius this is,

I’ll better stop as this short post will turn into a long rant about how sociaety is going down the drain.

P.S – Big kudos to the girls from Starbucks who posted her rant about all of this on Tik Tok 🙂 – keep strong girl.

What a week…….. I better stop and have a glass of wine.

I am so happy it’s finally Sunday……

It was one of most difficult work weeks I had in years. Extramely intense and with ton of preasure.

Hotel is getting more and more busy with now having over 400 people in house, no experianced staff, 2 outlets operating to the limits and no one really to help it got its toe on me.

On top of that preparation for opening new franchise outlet reached its creatical phase and preasure just keeps mounting up. This week I dicovered that way kitchen is build is actuall very different from how it was designed and I’m not sure yet how are we gonna work around it.

But my biggest worry is that We are still missing a lot of contaiers with decorations, scenery, equipment. A lot is still missing and with arrival dates very, very close to the date when instalation team was suppose to get here.

Customs are not helping out either. Almost every container is stuck for days before they get their heads around what it contains and release it. I’m hoping we will manage to get it all together somehow.

Worst thing is that there is no one to help. Company is still working on Minimum teams. everyone is doing job of 2 or 3 people, recruitment is dissaster not only because there is no people but as well because HR is simply overloaded and she’s not managing at all.

In the middle of this I had my first COVID Vaccine shot and I lost almost 2 full days. First right after vaccine I felt sick and on a second day It was impossible to focus on anything. Exrtramely weird. Never felt like this.

At least uesterday I’ve managed to catch up finally a bit on a office work. Created few new procedures, wrote down SOP’s, maybe this week I can start focusing on trainign my supervisors. That will be a good change.

It will be a tough summer. that’s for sure. Still considering that 6 weeks ago I had only 2 staff memebers, no procedures, no one who understands F&B, no equipment and no plan – I wthink I’ve managed well.

Today’s Writing feels a bit like complate mess.
I better stop and get a glass of wine …….